Dedicated ELD CRM
Client: Dedicated ELD CRM
About This Project
Developed a Dedicated ELD CRM system to manage leads, customers, sales pipelines, and support tickets for an ELD service business. The platform centralizes customer communication, device onboarding, renewals, and follow-ups, helping the team improve productivity and customer satisfaction.
The Challenge
The client needed a specialized CRM to manage ELD-related operations such as customer onboarding, subscription renewals, device status tracking, and ongoing customer support. Their workflow was heavily manual, causing delayed follow-ups, missed renewals, and difficulty tracking sales and support activities across multiple team members. They also required a secure and scalable system with role-based access.
Our Solution
We designed and implemented a dedicated CRM tailored for the ELD industry, including lead management, customer profiles, sales tracking, task reminders, and support ticket handling. The system features role-based permissions, activity logs, and a centralized dashboard for quick decision-making. We also improved the workflow by automating follow-ups and organizing customer data for faster support resolution.
Results Achieved
After implementation, the client achieved better control over sales and customer support operations with improved lead conversion and faster customer response times. The CRM reduced manual work, improved renewal tracking, and ensured every customer request and follow-up was properly recorded. The platform helped the team scale operations smoothly while maintaining service quality.
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